From first question
to a clear handover.

Tell us the location, what you would like to improve, your broad budget and timing. Plans or photographs are helpful, but an idea or a question is enough to begin.

We listen to what you want to achieve, answer your first questions and explain whether the next step is a further conversation or an assessment. Before arranging a visit, we agree what it will cover and any fee.

Tell us about known defects, access, future plans and whether you need to stay in the home. Bring the questions that would help you feel comfortable with a decision.

We explain the surveys or design work needed to understand your property, who will carry them out and what they will tell you. Then we talk through the realistic options, their implications for your home and any questions that still need an answer.

Tell us which option fits your priorities and raise anything unclear in the proposal. Everyday routines and access needs belong in this discussion too.

We take you through the written proposal: the work, price, payment stages and anything not included. Together, we agree the choices still to make, any approvals needed and how access, working areas and timing will fit around you.

Let us know about any concern or change you are considering. You will have an agreed point of contact, so questions about the work do not have to wait until handover.

At the start, we agree how you will receive updates and who to contact. If something affects the agreed work, we explain the options, any extra cost and the effect on timing before asking you to approve a change.

Talk through the finished work with us, raise outstanding items and use the controls demonstration to ask everyday questions.

We walk you through the finished work and any new controls, explain how to look after them and review outstanding items with you. Your agreed handover includes the relevant certificates, product guides and warranty details, with a clear contact afterwards.